Running an automotive repair shop can take up tremendous amounts of effort and money. However, implementing the right tools can support a shop manager and ensure their effort and money are well-spent. One key tool that pays back its investment, and then some, is a strong shop management system. The right shop management system opens the door to improving your shop’s daily operations and saving you time and money. The right system – with features like key data tracking and automated processes – gives you the tools to increase your bottom line. Additionally, when maximized effectively, it pays you back in currency just as valuable as dollar amounts: time, energy, and information.
Maximize your system, maximize your growth
When maximizing your shop management system, you as a shop owner can gain the tools to increase each of these areas, thereby giving you the freedom to focus on running – and growing – your business. In addition to increasing profit, a shop management system can be beneficial to you in four primary categories: efficiency, flexibility, transparency, and informed decisions.
Efficiency
In the business of auto repair, time is money. The more time you can spend working on repairs, the greater the profits of your shop. When a shop runs more efficiently, it has the potential to take on more repairs and generate more business. There are many processes involved in running the shop that can take up enormous amounts of time – typing up service orders, managing inventory, or manually calculating price matrices. However, a shop management system can automate these processes, reducing the time and energy required to complete these tasks. This frees up your team to focus on more important aspects of their job, such as interacting with customers or making more repairs.
Flexibility
A shop management system offers more flexibility for you as a shop owner, as well as your customers. With a cloud-based system that can be accessed anytime and anywhere, you have the ability to manage your business from any location. This could mean you have the opportunity to finally take that family vacation you’ve been planning. In terms of your business, it could also allow you to open a second location and manage both shops no matter where you’re working for the day. In both instances, cloud-based shop management systems give you the opportunity to check in on your business and monitor its progress without requiring your physical presence in the shop.
Transparency
In today’s industry, customers look for businesses they can trust – and transparency is the key to earning their loyalty. A shop looking to better serve its customers knows the best solution to earn a customer’s loyalty is meeting them where they are and offering information they can understand when making decisions. Shop management systems offer the tools to do just this, such as a digital vehicle inspection that uses photos, videos, and text messages to clearly communicate a vehicle’s problem. This information provides a transparent overview of the repairs needed – and is more likely to result in more accepted work orders and greater loyalty from customers.
As the shop owner, it is also crucial for you to know every aspect of your business, from inventory to overall performance. After all, if you can’t monitor your shop’s performance through clear, intuitive data, how can you expect to grow? A strong shop management system brings the opportunity for you to clearly establish and track metrics through an intuitive interface, promoting better opportunities for business growth.
Informed Decisions
As a shop owner, you will also experience the ability to make more informed decisions on your shop’s progress and growth. Shops without shop management systems or dynamic reporting through a cloud-based system can’t always track key metrics, such as how many cars the shop repairs in a month. Without this data, how can a shop set a goal to make more repairs, thereby increasing profits? Shop management systems give you the currency of information – which can help you make the right decisions for your shop and unique circumstances.
Pay yourself back through a shop management system
When it comes to growing your auto repair shop, it’s important to think of what you might be missing out on without the use of a shop management system. In today’s market, technology is the key to gaining more: more time, more efficiency, and more money. Shops that do not adapt to the times are more likely to remain stagnant and fall behind, while other shops that do adapt are moving forward.
Shop management systems are more than simple technology that automates processes or takes photos for a digital vehicle inspection. In fact, leveraging this technology can change the very nature of your business, allowing you to make informed decisions and increase efficiency, flexibility, and transparency for you, your team, and your customers. Together, these factors pay you back in dividends. They grow your bottom line and create an opportunity for you to expand your business to reach its full potential.
Information provided by Tekmetric
