Thomas Built Buses announced the launch of its new customer focused comprehensive service program, Platinum Support, and the certification of the first two Platinum Support dealerships.
Platinum Support is a collaborative effort between Thomas Built Buses and its dealers, focused on improving the customer experience. Platinum Support provides rapid diagnosis, responsive turnaround and quality, consistent communication, robust parts availability and superb customer service; all provided by a highly-trained staff.
Through rigorous Platinum Support training, dealers learn to eliminate all areas of waste from day-to-day business practices, including faster vehicle assessment, reducing vehicle down time and lowering vehicle lifecycle costs to the customer.
“In meeting the criteria to become a certified Platinum Support dealer, customers can rest assured that their servicing dealer is committed to continuous improvement and to providing a service level that greatly exceeds industry standards,” said Paul Start, market growth development manager, Thomas Built Buses. “As industry leaders, we are always in a culture of continuous improvement, as it is considered a corner stone of our success.
”In addition to this announcement, Thomas Built Buses would like to congratulate both Carolina Thomas of Greensboro, N.C. and the Sonny Merryman dealership of Evington, Va. as the first two dealerships to become Platinum Support certified. Thomas Built Bus expects to have other dealers certified later this year.
