The Tekmetric Shop Management System is a cloud-based SaaS (software as a service) platform that provides an easy-to-navigate workflow for the auto repair process and analyzes data in real time to promote business growth. Owners, service advisors, and technicians can use the easy-to-use platform to build accurate repair orders, manage inventory, send status messages to customers’ smartphones, perform digital inspections, and analyze key performance metrics. Created with customer service in mind, the system’s built-in reporting tools offer insight into numerous KPI metrics, such as gross profit percentage, car count, labor efficiency, and year-over-year growth to assist shop owners in expanding their business.
