Innova's connected car technology drives more business to repair shops

“The Innova aftermarket-specific connected car solution allows shops to monitor the service needs of customers’ vehicles and reach out to schedule repairs,” said Mike Fitzgerald, executive vice president and general manager of Innova Telematics Solutions. “Including parts stores in the process is unique to Innova. We include parts stores to keep them informed of upcoming repairs at their customers’ shops so the parts stores can have inventory on hand and provide superior service.”

Innova Telematics Solutions links repair shops directly with their car owner customers so they can generate more business and perform repairs in a timely, efficient manner. This exclusive telematics system displays valuable information for each customer’s vehicle, including upcoming maintenance, service history, diagnostic trouble codes and the most likely fix, drastically reducing diagnostic time. It is also a powerful marketing tool, allowing shops to easily send customized messages, coupons and reminders. 

Innova also connects parts stores directly to repair shops so they can be proactive and have inventory on hand to capture additional sales. The parts portal displays valuable predictive information for repair shop customers’ vehicles, including manufacturer recommended maintenance, diagnostic trouble codes and parts that are likely to fail in the near future.

“With its combination of a fix solutions database, the ability to connect customers with their trusted repair shop and link shops to their preferred parts store, and a robust communications platform, Innova Telematics Solutions helps independent repair shops and their parts stores generate more service and repair business,” concluded Fitzgerald.

To learn how Innova Telematics Solutions drives more business, visit http://its.innova.com/.

About Innova Telematics Solutions

Innova Telematics Solutions provides a full suite of telematics software and services to help build stronger customer relationships through connected car technologies. Whether a parts distributor, service provider or fleet manager, Innova Telematics Solutions delivers the business intelligence, remote diagnostics, and parts and vehicle management technology needed to compete. With its history of in-depth diagnostics, Innova Telematics Solutions is taking aftermarket telematics to a new level. For more information, visit http://its.innova.com/.