When warranties spoil the aftersales experience

July 2, 2019

As the cost of product warranties climb higher, industry members investigate new ways to handle customer issues while improving efficiency and reducing costs.

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Conflict Resolution

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About the Author

Alan Segal

Alan R. Segal specializes in project management for suppliers, consultants and retailers. He practiced category management for Sanel Auto Parts Co. and Advance Auto Parts before launching his own firm, Alan R. Segal-Best Business Practitioner. He has worked in the auto care industry since 1991. Connect with Alan on Facebook or LinkedIn.

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