One of the biggest challenges SjoerdRoyenga faced as a mobile tool distributor was collecting money from his customers. After leaving his flag and becoming an independent though, Royenga was more upfront with his customers, saying “I do this to make an honest living for me and my family, and I don't work for a big corporation, so if you don't pay, you’re taking away money for my family.”
This is something Royenga believes all distributors need to explain to their customers. Whether they are independent distributors or not, they are a small business, and not getting paid is never okay. Letting his customers know that they are all in this together really helped.
Learn how electronic parking brake actuators have replaced manual systems and now play a key role in advanced safety features like automatic emergency braking. This WIYB Training...
Not all fuel injectors are created equal. In this WIYB Training Series, we compare Standard® Fuel Injectors against OE, low-cost imports. See why precision engineering and rigorous...
Carrying active OEM subscriptions for all manufacturers is not possible for many shops. However, access to this software is required for certain modern vehicles and repairs, and...
Learn how to properly lubricate your AIRCAT air tools to keep them running at peak performance. Discover essential daily maintenance and storage techniques, along with the right...
Voice Your Opinion!
To join the conversation, and become an exclusive member of Vehicle Service Pros, create an account today!
