• Sales Tip: Don't forget the B in F.A.B.

    Talking about a product's features is just a part of the puzzle.
    April 11, 2025

    Feature, advantage, benefit selling, sometimes called F.A.B., is the way a professional salesperson ensures success.

    A sales presentation that includes only the features and the advantages is only half a professional presentation and in reality, not the important half. The personal benefit to this individual is why they buy and the key to closing the deal.

    An example of only feature and advantage presenting: “The protective steel in these work shoes not only protects your toes but unlike many other protective shoes on the market the steel in these shoes comes way up and protects most of your arch.” 

    An example of feature, advantage, and benefit presenting: “This means that when something very heavy falls on your foot these shoes protect your arch as well as your toes, so your chance of a serious foot injury disability is reduced significantly.”

    The last bit is the benefit. This is what gets the prospect turned on about your shoes.

    About the Author

    Alan Sipe

    President, Toolbox Sales and Consulting

    Alan W. Sipe has spent the last 42 years in the basic hand tool industry including positions as President of KNIPEX Tools North America, Sr. VP Sales and Marketing at Klein Tools, Manager Special Markets at Stanley Tools and sales management at toolbox manufacturer Waterloo Industries. Currently Sipe is the owner of Toolbox Sales and Consulting specializing in sales strategy, structure, development and training. Sipe can be reached at [email protected] or 847-910-1063. Connect with Sipe on LinkedIn.

    Sign up for Vehicle Service Pros eNewsletters

    Voice Your Opinion!

    To join the conversation, and become an exclusive member of Vehicle Service Pros, create an account today!