Distributors know that customer service is a key part of having a successful truck. Many times, that customer service is coming directly from you as the distributor.
Cornwell distributor Elias Valdovinos travels through central Oregon, making stops at dealerships, independent shops, heavy duty shops, and more, ensuring his customers are well taken care of. One way he does this is by being able to offer a bit more coverage on the A/C machines he carries on his truck; he’s able to offer his customers a two-year warranty, more coverage than his customers would get buying through a big box store.
“[Shops] never know when the equipment is gonna go down,” Valdovinos says, “and having the peace of mind that, ‘I'm still under warranty, so I just have to call my dealer, and my dealer will take care of me,’ is important.”
On the flip side, distributors can also offer customer service by selling from manufacturers who offer great customer service. If you can’t help your customer, the next best thing you can do is connect them with someone who can.
