Mack Trucks announced the launch of their new dynamic maintenance service – a service centered on predictive vehicle maintenance planning to help improve a fleet’s efficiency and minimize downtime.
“Predictive maintenance is where the vehicle will more or less tell you, ‘You know what? I need this filter changed. It’s time.’ This [dynamic maintenance service] is a step towards that,” said Roy Horton, director, product strategy for Mack Trucks.
This new service will use maintenance-related data collected from Mack’s GuardDog Connect and Mack’s ASSIST communications process, as well as data from the Noregon platform. Noregon is a partner of Mack Trucks and an Internet of Things (IoT) company specializing in connected vehicle services.
With all this collected data, Mack plans to use the analytics to provide more of a consultative service for their customers using a proactive approach.
“Mack is focused on providing customers options to improve their total cost of ownership through connected vehicle services," said David Pardue, vice president of connected vehicle and contract services for Mack Trucks. "Enhancing maintenance planning utilizing existing vehicle telematics and data analytics is yet another way in which we accomplish this. Vehicle technology and data provide us the capability to ‘customize’ planning so that it’s specific to a vehicle and its operation."
Not only can the dealers go to their customers with all this information about the customer’s fleet in particular, but the dealers can also use this service to compare the customer’s information with fleets similar to it in order to provide a more comprehensive overview of what a good operation looks like and how that customer could improve their fleet.
“For example,” said Horton, “if you have maintenance that’s required every 30,000 miles, it could be you can wait for that maintenance further down the road and not have to do it at 30,000 miles.” The data could be telling you a different story, one that saves your fleet time and money.
“[The dynamic maintenance service] helps us have a consultative conversation with our customers to optimize [their fleets’] performance and gain the most value of their business,” said Horton.
