Mack Trucks broadened its support for customers and body builders by creating a body builder order manager position and a support team focused on ensuring effective collaboration among body builders, dealers and customers during the ordering and body-installation process.
“Mack has gained tremendous knowledge during many decades of working with body equipment manufacturers,” said Stu Russoli, Mack vocational segment product manager. “Our new body builder resources connect that insight to the order and body installation process to make sure critical information is shared from the time a truck is ordered to the time it’s delivered to the customer.”
Mack named Gene Olenick the body builder order manager. Olenick is responsible for developing and coordinating customer specifications throughout the order process, which will result in a smoother integration of the chassis and body and reduced delivery times to customers.
The body builder support group offers prompt access to Mack product experts who can answer questions that may arise from the body installation process. The group also addresses customer inquiries after a vehicle is put into service. The body builder support group is located within Mack’s recently opened Uptime Center in Greensboro, NC, near Mack World Headquarters.
Olenick and members of the body builder support group will be in attendance at the 2015 World of Concrete expo Feb. 3-6 in Mack booth C-5203 in the Las Vegas Convention Center, Las Vegas.
From a chassis perspective, Mack’s wide range of components and packaging options allows customers to select the optimal truck configuration for their specific body. Mack offers access to electrical signals and connections via conveniently located terminal points. In addition, Mack’s BodyLink and Control Link body builder electrical interface systems help simplify the installation of the body to the chassis.
Mack body builder manuals are also available online as a free PDF download. The manuals offer general chassis information for the Mack Pinnacle, Mack Granite and Mack TerraPro models, built from 2010 through the present. Additional electrical and programming documents have been added for 2013 and newer models and are separately listed.
