Hino Trucks announces the first seven dealerships to reach “Certified Ultimate” status in a new dealership excellence initiative. Designed to raise the bar for an overall dealership experience, the Certified Ultimate program rounds-out Hino’s Ultimate ownership experience positioning with new standards for parts, sales and service departments that increases speed, aids communication and provides for higher levels of technical certification, according to Hino.
“Our objective is simple – deliver an ultimate ownership experience for Hino customers at every touch-point throughout the lifecycle of product ownership," Dominik Beckman, director of marketing and dealer operations for Hino Trucks said. "An experience that will continue to surpass all other OEM’s in the marketplace with elements such as INSIGHT, our fully connected vehicle platform, expanded maintenance programs like HinoCare and our industry leading warranty – Certified Ultimate extends our approach, and our passion, all the way to the dealership, revolutionizing our engagement with customers.”
Hino Trucks has initiated an extensive process for qualifying dealers as Certified Ultimate with seven thus far reaching this prestigious achievement. These dealers are exceeding exceptional performance goals and are fulfilling stringent customer total support requirements in the areas of Facilities, Business Processes and Personnel Training. The locations below are Hino Trucks’ first Certified Ultimate dealerships.
- Donahue Truck Sales, LLC Bakersfield, California
- Gabrielli Truck Sales, Ltd Medford, New York
- Industrial Power, LLC McKinney, Texas
- Metropolitan Truck Sales, Inc Lakewood, New Jersey
- Truck Solutions LLC N. Smithfield, Rhode Island
- Valley Hino Truck, Inc Medina, Ohio
- TransEdge Truck Centers Pittsburgh, Pennsylvania
- Hino Motors Sales U.S.A., Inc.
“Becoming a Certified Ultimate has been a great experience," Jason Jarvis, president of Truck Solutions said. "Our commitment to staying in constant contact with our customers has given us valuable insight into their operations. This positions us for the opportunity to help identify their needs and rapidly assist in solving their problems.”
Once recognized as Certified Ultimate, these select Hino dealers are evaluated quarterly and are required to qualify for this elite status on an annual basis.
“Yes, it takes investment, tremendous commitment, and change in how we go about business on a daily basis for our dealers and Hino,” Beckman said. “The excellence in experience for our customers returns exponentially in loyalty.”
From new products and services to training and dealership presentation, Certified Ultimate dealerships set a new benchmark for Hino. Combined with the industry’s only standard connected vehicle line-up and class-leading model specifications, Hino customers can look forward to an ultimate ownership experience from the moment they take delivery.
