Bosch Automotive Workshop Services has announced its new collaborations with Shopgenie, an automotive technology company that specializes in customer relationship management solutions that the company believes will maximize operations and customer satisfaction for Bosch Auto Service Franchisees.
"We're a technology-driven company, which is why we equip our franchisees with the tools they need to meet customers where they're at," said Uli Jascheck, CEO of Bosch Automotive Workshop Services. "We're proud to collaborate with Shopgenie to offer an enhanced customer service experience for both our franchisees and customers."
Bosch Franchisees will have access to Shopgenie's enhanced customer relationship management platform, which allows shops to automate tasks like sending appointment reminders, promotional offers, follow-up messages, and more to ensure consistent communication with customers. Franchisees can generate AI responses to customer inquiries or reviews and access customer information during conversations to streamline communication.
"Joining forces with Bosch Auto Service allows us to bring our advanced CRM solutions to their expanding network of shops," said Kieran O'Brien, CEO of Shopgenie. "Our shared passion for innovation and exceptional customer experience makes this collaboration truly special."
Franchisees can benefit from many resources including Bosch tools and equipment, business coaching, technical training, a technology-driven business model boosted by the brand's OE and aftermarket relationships, and more.
