Six questions customers ask to select the right auto repair shop
Jan. 10, 2017
Does the business employ ASE-certified technicians? Is the shop and customer waiting area clean and organized? Does the business provide a written estimate?
The non-profit Car Care Council recommends asking six simple questions to help identify the right auto repair shop to properly care for one of your most valuable assets, your car.
Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management's commitment to training and education.
Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information aboutthe business.
"A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment," said Rich White, executive director, Car Care Council. "Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs."
The Car Care Council video entitled "Auto Service and Repair: What to Expect" provides information on such topics as what to expect at the shop and covers the real truth about consumer rights and the manufacturer's warranty.
