Top 5 VSP.com articles of the week: ASE updates, customer interrogations, and a knocking sound
It's taken a little while for it to really set in, but we're back in full swing of things now that we're in 2025. Here are the most viewed articles on VehicleServicePros.com for the week of January 13-17.
5. ASE offers e-learning program for entry-level personnel
Getting into the automotive service industry can be intimidating if you're not already familiar with it. Fortunately, the National Institute for Automotive Service Excellence now offers an Introduction to Automobile Service that allows entry-level technicians and service professionals to basic automotive service tasks.
4. Tech Tip: Strange pinging noise from Chevy Silverado
A Silverado rolls up with a discomforting detonation noise after starting it up. There were no active diagnostic trouble codes, the malfunction indicator light was off, and the I/M readiness monitors had run to completion. Here's how the technician figured out the source of the issue.
3. 2024 Diagnostic Process
The Diagnostic Process has always been one of VehicleServicePros.com's most highly anticipated pieces of content, and our most recent edition is no different. Whether you're a professional in the auto industry or a dedicated enthusiast, there's something in this guide for you.
2. The Trainer #156: The Customer Interrogation Process
For most people in the industry, it's impossible to go about their day without having to deal with a customer or vehicle owner in some way. Brandon Steckler's masterful diagnostic skills aren't just related to what's happening under the hood -- how you engage with a vehicle owner can determine how fast you fix the issue with their vehicle. In this episode, he shares his advice on making the most of those interactions.
1. Tech Tip: Toyota Tacoma starts, runs, stalls
While the year may still be fresh and new, the same can't be said for most of the vehicles out there. In this case, a truck had to be towed to a shop after its engine kept dying just a few seconds after successfully starting. A fresh approach solved the issue in this Tech Tip.
