EV owners experience more problems than ICE vehicle owners, study reveals
Aug. 29, 2023
Over 80,000 owners of new 2023 model-year EVs reported being less satisfied with the advanced technology in their vehicles than those with ICE vehicles.
EV owners reported being less satisfied with their advanced technology than owners of internal combustion engine (ICE) vehicles, according to the J.D. Power 2023 U.S. Tech Experience Index (TXI) study.
The study, which focuses on the user experience with advanced vehicle technology as it first comes to market and excludes Tesla, surveyed 82,472 owners of new 2023 model-year vehicles after 90 days of ownership from February through May 2023.
Key findings of the 2023 study:
17 of the 21 advanced features offered on both fuel versions have more quality problems per 100 vehicles for BEVs (excluding Tesla) than for ICE vehicles.
Satisfaction is lower for BEVs across 86 percent of the advanced technologies compared with those on ICE vehicles.
Biometric technologies (e.g., eye movement, facial recognition, fingerprint reader, etc.) have low desirability in terms of owners wanting them in their next vehicle compared with other advanced technologies.
Plug-and-charge technology (a public charger identifies the vehicle, validates the charge, and automatically applies payment upon completion) is well liked by owners, so much so that 72 percent of owners say they want the technology on their next vehicle.
Usage of many safety and ADAS technologies have declined slightly year over year — most notably reverse automatic emergency braking (-4 percentage points); safe exit assist (-3); and automatic emergency steering (-3).
