Mack Trucks is now bringing its uptime solutions to customers with Mack legacy vehicles. Working with its partner Geotab, a global provider of end-to-end telematics technology, Mack now offers connectivity for
older Mack vehicles that are not equipped with its GuardDog Connect telematics hardware,
helping to maximize customer uptime.
Mack made the announcement at The Work Truck Show
in Indianapolis.
“The benefits of Mack’s uptime solutions are proven, with significant reductions in
diagnostic and repair times,” said David Pardue, Mack Trucks vice president of connected
vehicles and uptime services. “We are pleased to partner with Geotab and offer those same
benefits to customers who own Mack legacy vehicles.”
After installing a small Geotab telematics device, the Mack Uptime Center will be able to
monitor the same critical vehicle codes as Mack’s GuardDog Connect hardware. If an issue is
detected, Mack OneCall agents will evaluate and provide the customer’s designated contact
with decision-critical information through Mack ASIST, an online communications and service
management portal. Repair scheduling, as well as parts and service bay availability, are also
confirmed, all while the truck is still on the job.
Mack’s uptime support is managed through the Mack Uptime Center, which is located
near Mack headquarters in Greensboro, N.C. Personnel from every customer support
function are housed in the Uptime Center, enabling cross-functional teams to quickly and
efficiently address customer issues impacting uptime.
Geotab is a world leader in telematics technology and builds analytic, telematics and
Internet of Things (IoT) solutions. Geotab systems are built from the ground up and utilize
sophisticated encryption, helping ensure data security. Geotab manages more than 670,000
connected vehicles globally.
“As an IoT hub, Geotab’s telematics device gathers accurate diagnostic intelligence that
is trusted by many to improve vehicle uptime,” said Neil Cawse, CEO, Geotab. “We’re proud to
partner with Mack, creating a powerful solution that will offer new levels of ROI to legacy Mack
vehicles.”
