Shop-Ware, an industry-leading shop management system with an end-to-end digital customer experience, has announced a systems integration with Mitchell 1® ProDemand® – making diagnosing, estimating, and repairs easier than ever before. Shop owners who subscribe to ProDemand can access and utilize their Mitchell 1 services directly from the Shop-Ware platform.
“We are thrilled to unlock even greater shop efficiency and customer satisfaction with this partnership,” says Carolyn Coquillette, Founder & CEO of Shop-Ware. “Mitchell 1 offers extensive, best-in-class data, and they share Shop-Ware’s commitment to user-driven design. It’s a pleasure to work with an organization that cares as deeply for our industry’s long term success.”
“Shop-Ware integrated with Mitchell 1 ProDemand saves us so much time," says Mike Rindflesh of Collinsville Auto. "We appreciate not having to log into a second program and copy and paste back and forth.”
Subscribers to both systems will benefit from the following:
● Direct access to the entire ProDemand platform with automatic vehicle lookup from the Shop-Ware RO, including new interactive wiring diagrams, OEM repair information, and real-world fixes from one search
● Population of Shop-Ware estimates and recommendations based on Mitchell 1 labor times, parts, and fluids, using the latest Estimate Guide interface
● Population of itemized inspections to Shop-Ware’s vehicle-specific checklists from Mitchell 1 factory maintenance
● Support for both ProDemand and ShopKey Pro subscribers
All of this functionality is accessible right from the Shop-Ware platform by configuring Mitchell 1 credentials.
About Shop-Ware
Shop-Ware provides professional-grade business solutions to the automotive industry’s leading repair shops so they can run entirely on the cloud; phone optional, and paper-free. Connecting the aftermarket together, Shop-Ware’s ecosystem enables next-generation shop efficiency and customer satisfaction without compromise. Full-service onboarding and best-in-class support provide everything a shop needs to transform its business and stay competitive long into the future. For more information, visit www.GetShopWare.com.
