Ask the Expert: What is a final digital quality control process?

April 18, 2019

All repair shops should have some sort of final quality control process where the vehicle is looked over by another set of eyes before delivery to the customer.

Chris Cloutier

Q: What is the final digital quality control process?

A: It is a fancy term for a final digital checkout sheet. All repair shops and I emphasize ALL, should have some sort of final quality control process where the vehicle is looked over by another set of eyes before delivery to the customer. As a software engineer, this is a familiar practice that I carried over and applied to the auto repair industry. Software is not released until a separate team or person reviews and tests it for bugs. Likewise, a final digital quality control inspection gives shops the confidence of delivering vehicles to customers in the condition they expected and paid for with no residual issues such as left behind grease or lose belts, hoses, and caps. A quality control process further promotes customer retention, add-on sales, shop credibility, and a positive reputation.

Information provided by: Autoflow

About the Author

Chris Cloutier

Chris Cloutier has been working in the automotive repair industry for eight years as co-owner of Golden Rule Auto Care and operates two locations in the Dallas area. He is also the founder and chief architect of Autoflow, a digital tool that helps automate and streamline communication, workflow and Digital Vehicle Inspections (DVI) for auto repair shops. Chris gets asked often about the new digital landscape that is changing shop operations and draws from his own experience as a shop owner and software developer to address the topic.