Question: Why should shops perform a final quality control inspection on customer vehicles?
Answer:
This is becoming an important procedure for shops nationwide, especially in our current climate with COVID-19. A final quality control (FQC) inspection ensures the vehicle is returned to the customer in better condition than when it arrived. The FQC process includes important steps such as verifying your technician’s work, removing grease on steering wheels, resetting all lights, and ensuring that no tools are left behind in the vehicle. And, in today’s times, adding the gesture of wiping down your customer’s vehicle and keys with disinfectant before giving them back are sure to be appreciated.
