Automotive repair shops and parts stores can connect with customers and drive more business with Innova Telematics Solutions. This affordable connected car technology system for the aftermarket is designed to collect vehicle maintenance information and diagnostic trouble codes and generate timely alerts so motorists, repair shops and parts stores can address maintenance needs promptly.
“The Innova aftermarket-specific connected car solution allows shops to monitor the service needs of customers’ vehicles and reach out to schedule repairs,” said Mike Fitzgerald, executive vice president and general manager of Innova Telematics Solutions. “Including parts stores in the process is unique to Innova. We include parts stores to keep them informed of upcoming repairs at their customers’ shops so the parts stores can have inventory on hand and provide superior service.”
Innova Telematics Solutions links repair shops directly with their car owner customers to help them generate more business and perform repairs in a timely, efficient manner. This exclusive telematics system displays valuable information for each customer’s vehicle, including upcoming maintenance, service history, diagnostic trouble codes and the most likely fix, drastically reducing diagnostic time, according to the company. It is also a powerful marketing tool, allowing shops to easily send customized messages, coupons and reminders.
Innova also connects parts stores directly to repair shops so they can be proactive and have inventory on hand to capture additional sales. The parts portal displays valuable predictive information for repair shop customers’ vehicles, including manufacturer recommended maintenance, diagnostic trouble codes and parts that are likely to fail in the near future.
“With its combination of a fix solutions database, the ability to connect customers with their trusted repair shop and link shops to their preferred parts store, and a robust communications platform, Innova Telematics Solutions helps independent repair shops and their parts stores generate more service and repair business,” concluded Fitzgerald.
