Staying updated on what's happening in the automotive industry isn't easy, but podcasts can help. Slide on your headphones and check out this March's Podcast Playlist. This month's playlist features discussions on turning first-time customers into long-term customers, what you need to know about EV charging stations, boosting the industry through social media, plus, an in-depth interview with Scanner Danner.
1. Six tips to turn first-time customers into long-term customers
In this episode of The Busy Bays Podcast, they talk about how the customer experience plays a huge role in determining whether a first-time auto repair shop customer is going to return or not.
Find the episode here.
2. The personal side of Paul "Scanner" Danner
In this episode of Matt Fanslow's Diagnosing the Aftermarket A to Z, Matt is joined by Paul Danner (aka ScannerDanner) to talk about their long friendship and the never-ending battle of work/life balance.
Find the episode here.
3. EV Charging Station: What you need to know
In this episode of Town Hall Academy, they talk about getting an EV charging station for your shop. They cover considerations before buying and offer firsthand experiences from shop owners that have an EV charging station at their locations.
Find the episode here.
4. Boosting the industry through social media
In this episode of Beyond the Wrench from WrenchWay, Chryssa Hunlock, service manager, California Truck Centers, shares how she became comfortable posting on social media, creating consistent content, and how she uses social media to attract more people into the industry.
Find the episode here.
5. It's time to revamp our industry training
This episode of Town Hall Academy continues a previous discussion about learning environments and breaking the mold for both teachers and students. This group wants to revamp training (the lectures and presentation style) with smaller focus groups, that will allow the attendees to understand theories and concepts and have them apply them within a study group.
Find the episode here.
About the Author
Emily Markham
Editor | PTEN and Professional Distributor
Emily Markham is the editor of Professional Tool & Equipment News (PTEN) and Professional Distributor magazines. She has been writing about the automotive aftermarket since 2019, after graduating from UW-La Crosse with a bachelor's degree in English. During her first three years with Endeavor Business Media's Vehicle Repair Group, Markham also wrote for Fleet Maintenance magazine.