Protecting Gross Profit: The Emotional Intelligence Approach- Episode RR 841

Dan Taylor uses emotional intelligence (EQ) as a platform to understand why organizations struggle to meet their gross profit goals. He emphasizes the importance of understanding and managing emotions in order to build trust with clients and achieve GP goals. He also emphasizes the importance of balancing empathy with financial responsibility in the automotive industry. 

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The key talking points for this episode can be found on the website