Peterbilt Motors Company announced a quick assessment service program that is being introduced throughout the company’s North American truck dealer network. Called Rapid Check, the new program provides customers with diagnostics and an estimate of needed repairs in two hours or less.
“Rapid Check will maximize customer uptime and make their Peterbilt service experience as efficient as possible,” said Darrin Siver, Peterbilt general manager and PACCAR vice president. “Regardless of truck make or model and regardless if the customer is local or passing through the area, Rapid Check will provide them with an expedited, best in class service assessment and estimate to help them get back on the road quickly and cost effectively.”
Siver said the program is available throughout the Peterbilt dealer network, now at more than 300 locations.
Within two hours, the Rapid Check program provides:
- Basic vehicle diagnostics
- Evaluation of needed repairs or, if necessary, more complex diagnostics
- Regular communication with customers updating the status of their vehicles
- Estimate of needed repair time
“Peterbilt dealerships already lead the industry in the quality, accuracy and efficiency of their service work, achieving the highest levels of customer satisfaction,” said Siver. “Rapid Check will be another effective tool for dealers to serve customers by exceeding expectations and helping them meet their business requirements.”
