Ryder System Inc., a provider of commercial fleet management and supply chain solutions, announced it has launched several new mobile tablet apps that Ryder employees will use to make renting a commercial truck from Ryder easier, faster, and more convenient.
“We are committed to continually enhance the Ryder rental experience, and our customers are telling us that these technology investments are already making a difference.”
Ryder’s paperless rental process makes check-in and check-out quick and seamless. Customers complete and sign all forms all on an Android tablet. Ryder rental representatives use the same tablet to take vehicle photos to document vehicle condition, as well as to confirm availability, which ensures customers get the quality truck they need, when they need it.
Behind the scenes, Ryder has also implemented a maintenance app to ensure that its rental fleet remains in optimal condition. The app helps the Ryder rental team determine the root cause of vehicle issues to ensure fast repairs, as well as help to identify proactive service actions to prevent future breakdowns.
Both applications were built on the Appian platform. Appian provides a business process management-based application platform in the cloud.
“Ryder’s commercial rental customers rely on us to keep their businesses running and their time is very valuable,” said Rich Mohr, vice president & global product manager, rental operations for Ryder. “We are committed to continually enhance the Ryder rental experience, and our customers are telling us that these technology investments are already making a difference.”
These technology investments follow Ryder’s recent launch of an industry-leading rental reservation website that enables commercial customers to reserve trucks online at their negotiated rates. The mobile-friendly site also enables customers to manage their rental profiles, conveniently locate Ryder rental facilities, view available vehicles, and modify or cancel truck reservations online. Ryder rental facilities also feature digital displays that show safety videos and other information that helps customers better understand the special requirements for operating today’s more technologically-advanced commercial vehicles.
