Mack Trucks announced it has entered into a Memorandum of Understanding (MOU) with Geotab, a global provider of end-to-end telematics technology, enabling connectivity for older Mack vehicles not currently equipped with Mack GuardDog Connect, Mack’s integrated telematics solution. The addition of Geotab will help all Mack customers to benefit from telematics technology.
Geotab offers intuitive, full-featured solutions to help businesses better manage their drivers and vehicles by extracting accurate and actionable intelligence. Using this business intelligence and benchmarking data fleets can improve productivity, reduce fuel consumption, enhance driver safety and achieve stronger compliance to regulatory channels.
Details regarding the new service offerings through Mack connected vehicle services have not yet been finalized. Geotab will be available for older vehicles and will not replace GuardDog Connect.
“We are pleased to sign this agreement with Geotab because it will offer Mack customers who previously did not have access to data and services the ability to be connected,” said David Pardue, Mack vice president of connected vehicles and uptime services. “Customers with Mack vehicles not already equipped with GuardDog Connect now will have the opportunity to utilize proven connected services to enhance fleet operations.”
GuardDog Connect enables real-time diagnosis of issues, scheduling of repairs and confirmation that needed parts are in stock and ready to install, all while the truck is still on the job. Through Mack ASIST and the Mack OneCall customer support network, GuardDog Connect also offers proactive communication of decision-critical information to maximize customer uptime. GuardDog Connect is standard on Mack Pinnacle, Granite, Titan by Mack and TerraPro Cabover models.
Mack’s uptime support is managed through the Mack Uptime Center, which houses personnel from every customer support function. The Uptime Center is located near Mack headquarters in Greensboro, North Carolina.
