Tech Tip: Use DVIs to enhance efficiency and customer experience in your shop
In today’s automotive repair industry, trust and transparency are key to building long-term customer relationships. Vehicle owners want to understand the condition of their cars and feel confident in the repair recommendations they receive. Digital Vehicle Inspections (DVIs) have emerged as a game-changing tool that enhances both the shop’s operational efficiency and the customer experience. Tekmetric’s 2024 data shows repair shops using DVIs report approximately 21 percent higher average repair orders (AROs)—$741.60 compared to $612.98 without them. Operationally, implementing DVIs can have a significant impact on a shop’s bottom line, as well as enhance customer trust and loyalty.
To make technical information more digestible, technicians can leverage DVIs to share photos, videos, notes, and even educational resources describing the diagnosis. Through clear, visual inspection reports, customers can see exactly what needs to be repaired and why. When customers feel well-informed, they are more likely to approve repairs and return for future services—increasing the shop’s profitability over time.
