Maybe even more important than how we communicate with and talk to our customers is how we talk to and communicate with each other. How does your shop communicate internally? How do you ensure the most effective and efficient paths for information sharing and making sure the right people have the right information at the right time to ensure the best process and result for each other and our customers. Front-to-Back-to-Front. Advisor-to-Tech-to-Advisor. Time to review and if needed, install best practices on ensuring we have the full maintenance process locked in for ourselves and our customers.
