Mitchell 1 adds built-in text messaging to shop management system
Mitchell 1 introduces text messaging features in its Manager SE shop management system and SocialCRM shop marketing products.
“We’ve seen the popularity of text messaging grow in recent years to where it has become a key communication method, so Mitchell 1 responded to our customers’ requests to incorporate a text messaging feature into our Manager SE shop management system and SocialCRM products,” said Ben Johnson, Mitchell 1's product management director. “With this new feature, automotive repair shops can easily connect with their customers before, during and after the service or repair.”
The new text messaging feature in SocialCRM gives shops the option of using automated text messages to remind customers about upcoming appointments and also to send a thank-you after the appointment, with an invitation and link to write a review about the shop. The text messaging feature streamlines customer communication efforts with outgoing texts and email notification of text responses from customers that the shop can respond to directly from the SocialCRM dashboard.
The latest release of Manager SE (version 7.5) introduces a new MessageCenter option with integrated two-way texting. Shops have the choice of building their own text templates for orders, appointments and revisions, or writing “on-the-fly” text messages to customers when needed.
Version 7.5 of Manager SE also includes: built-in oil change sticker printing and expanded report options, including the following reports:
- Client - customer birthdays, possible customer duplicates
- Accounting - invoice income distribution, category profit – custom list
- Management - sub estimates by date range (revisions)
- Inventory - detailed inventory, tire physical count, tire sales summary by date range, etc.
- Follow up - export recommendations by date range
- Tech worksheet - technician worksheet with history