DENSO upgrades website for better business-to-business service
DENSO Products and Services Americas, Inc., an affiliate of leading global automotive supplier DENSO Corp., has upgraded its business-to-business customer portal for easier purchasing, simplified navigation and improved tracking of transactions. The site also allows DENSO's aftermarket business partners to tailoraccount activity reports to fit their individual company needs.
“We put ourselves in the shoes of our distributors, buying groups and other business partners and redesigned the entire website based on what they need to know to increase their operational efficiency,” said Joseph Mejaly, senior vice president at DENSO Products and Services Americas. “These improvements allow companies to spend more time doing what they do best and less time on paperwork and administration.”
The reformatted display offers businesses a concise, customized dashboard of recent orders, invoices, returns and searches; a streamlined system for processing and tracking orders; and sorting functions that allow them to generate invoices, credit memos, reports and spreadsheets—digital and downloadable—suited to their organizational and planning needs. Customers can also use the dashboard to get more details on each item and review past account activity.
Convenient new features include a page dedicated to warranties, core returns, claims, and return goods authorizations (RGAs), with simple instructions for every type of return, bill of lading, shipping arrangements for qualifying returns, and disposition of nonreturnable parts. All pages make it quick and easy to check the status of pending transactions.
DENSO also enhanced its website’s existing features, including operations that allow business customers to search for products by part and vehicle and cross-reference components made by other manufacturers to locate DENSO First Time Fit replacement parts.
The single login gives businesses secure 24/7 year-round access to all DENSO parts, services and catalogs and automatically connects those previously registered to the updated website. Additionally, business customers can track their accounts for all DENSO light-duty and heavy-duty automotive parts, as well as MovinCool, Robotics and ADC products.
For more information on the DENSO’s new B2B customer service website and all DENSO products and services, visit http://densoautoparts.com. Additional Information is also available online in the latest DENSOconnect YouTube video.
About DENSO
DENSO is a $47.6 billion global mobility supplier that develops advanced technology and components for nearly every vehicle make and model on the road today. With manufacturing at its core, DENSO invests in its 221 facilities in 35 countries to produce thermal, powertrain, mobility, electrification, & electronic systems, to create jobs that directly change how the world moves. The company’s 170,000+ employees are paving the way to a mobility future that improves lives, eliminates traffic accidents, and preserves the environment. Globally headquartered in Kariya, Japan, DENSO spent 9.9 percent of its global consolidated sales on research and development in the fiscal year ending March 31, 2020. For more information about global DENSO, visit https://www.denso.com/global/en.
In North America, DENSO is headquartered in Southfield, Michigan, and employs 27,000+ engineers, researchers and skilled workers across 51 sites in the U.S., Canada and Mexico. In the United States alone, DENSO employs 17,700+ employees across 14 states (and the District of Columbia) and 41 sites. In fiscal year ending March 31, 2020, DENSO in North America generated $10.9 billion in consolidated sales. DENSO is committed to advancing diversity and inclusion inside the company and beyond – a principle that brings unique perspectives together, bolsters innovation and pushes DENSO forward. Join us, and craft not only how the world moves, but also your career: www.densocareers.com. For more information, go to https://www.denso.com/us-ca/en/.
