Sonic Tools announces "No Lost Tools" guarantee for misplaced tools
Sonic Tools announced the launch of its "No Lost Tools" guarantee. The program, which complements the company's preexisting lifetime warranty, allows customers to get up to $250 in hand tools from Sonic's preconfigured complete toolkits in the Sonic Foam System replaced for one calendar year after purchase or from the toolkit's ship date.
The new guarantee was designed to work with the Sonic Form System of organization, allowing owners to easily audit and replace the most commonly missing tools and components. According to a study done by the company, the system helps reduce misplaced tools by 80 percent. Customers can file a claim online, which will be processed within 24 hours. Sonic will then ship the replacement tool with the customer paying the shipping costs of the replacement.
What people are saying
Sonic USA CEO Colby McConnell said, “We already offer the industry’s best warranty and fastest replacement for hand tools, but now, we’re taking our commitment to customer satisfaction to the next level with our no-lost-tools guarantee. Organization, tool management, and tool control are in our DNA. Customers now have greater peace of mind that Sonic can help them quickly replace lost and misplaced tools. The most common lost tool is the 10mm socket, and should it or any other Sonic tool go missing, we’ll replace it within the first year.”
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