Mitchell 1 announced it has integrated its Manager SE Shop Management software with Voyomotive, a company that provides advanced telematics products that can help a shop assess the health of vehicles remotely through the cloud and monitor driver safety in real time.
The integration is made possible with the VOYOLink web-based platform and VOYO OBD-II devices that connect vehicle owners to Manager SE-equipped repair shops.
“The VOYOLink integration with our services will provide seamless connectivity and communication between the vehicle, the repair shop and the vehicle owner, enabling shops to take their customer relationships to a whole new level,” said Ben Johnson, director of product management for Mitchell 1.
Enrolling a repair shop in the program is simple. Vehicle owners can purchase the small VOYO device online or through a participating repair shop, easily attach it to the diagnostic port under the vehicle’s dash, and then connect to their favorite shop with a single click on the VOYOLink website.
Once connected, the VOYO devices send vehicle data directly from the vehicle to the repair shop in real time.
Technicians can then investigate problems and schedule service remotely for things like diagnostic trouble codes, maintenance reminders, oil changes, and other alerts, including predictive battery failure and tire issues.
The connected car technology not only boosts safety, but it also cuts costs and saves time. When vehicles need service, automated work orders will be created directly in Manager SE. Customers will receive faster turnaround on service, including optimized quotes, scheduling and parts ordering.
“For the first time, fleets and consumers can see the same real-time vehicle data remotely, viewed by their technician before bringing their car into a shop. The combination of VOYOLink and Manager SE brings a level of automation and efficiency to independent shops that people have long come to expect in an era of connected devices,” said Peter Yorke, CEO of Voyomotive.
Johnson noted that VOYOLink services provide enhanced functionality above and beyond the data that many telematics devices deliver. The VOYO devices interrogate much more than the standard powertrain module, enabling communications with the vehicle’s body and transmission controllers. Therefore, they can monitor car vitals such as tire pressure, oil life and battery life.
“The VOYO link service allows shops to proactively get involved in the diagnosis and maintenance of their customers’ vehicles,” said Johnson. “Shops that connect with VOYO will experience improved turnaround time, increased customer satisfaction and boosted revenue.”
Voyomotive offers a consumer entry-level Bluetooth low energy VOYO device that connects to the cloud using the VOYO mobile app (both iOS and Android versions available). The company also offers the LTE VOYO device for fleets, which makes a direct connection to the cloud. Both versions of VOYO devices are supported by VOYOLink and Manager SE.
