Service Repair

Apple CarPlay Not Playing? Here's the Solution

Oct. 12, 2020

Some owners of the 2019 Toyota Camry, Avalon, Corolla hatchback, Camry HV, RAV4, Sienna, Avalon HV and C-HR may complain that Apple CarPlay is inoperative or switches to iPod when connecting their phone via the USB cable.

Information courtesy of Mitchell 1,

Mike Mavrigian

1. Verify that the USB cable is genuine Apple and is in good condition

2. Verify the customer is using a compatible iPhone 5 or a newer version of the iPhone

3. If the customer's device does not have "CarPlay" under settings, verify the phone is up to date. If this does not make the selection appear, the phone may need to force restart

4. Verify that Apple CarPlay is switched to ON in the general settings menu

5. Verify that Siri settings are enabled on the customer's phone

6. Go to "Siri & Search"

7. Verify the Siri setting is ON

8. Verify the screen time restrictions for CarPlay are allowed

9. Go to the settings menu on the customer's device

10. Go to "Screen Time"

11. Go to "Content & Privacy Restrictions"

12. Go to "Allowed Apps"

13. Verify that CarPlay has been enabled

About the Author

Information courtesy of Mitchell 1

Information for Technical Service Bulletins comes from ProDemand, Mitchell 1's auto repair information software for domestic and import vehicles. Headquartered in San Diego, Mitchell 1 has provided quality repair information solutions to the automotive industry since 1918.

About the Author

Mike Mavrigian | Motor Age Editor

Mike Mavrigian has written thousands of automotive technical magazine articles involving a variety of specialties, from engine building to wheel alignment, and has authored more than a dozen books that crisscross the automotive spectrum. Mike operates Birchwood Automotive, an Ohio shop that builds custom engines and performs vintage vehicle restorations. The shop also features a professional photo studio to document projects and to create images for articles and books.