Slip on your headphones and take some time learning how to better manage your business from industry experts. This month’s playlist covers topics achieving a 40 percent close rate on prescheduled appointments, how visual inspections are overlooked, and more.
1. Surviving the loss of three technicians in three weeks
In this episode of Aftermarket Weekly, guest host John Bridgewater, Doral’s Auto Repair, San Leandro, Calif., talks about how he recovered from losing three technicians in three weeks.
Find the episode here.
2. Flashlight diagnostics with Tanner Brandt
In this episode of Matt Fanslow's Diagnosing the Aftermarket A to Z, Matt is joined by Tanner Brandt to discuss how visual inspections are often overlooked and how maybe the idea of a visual inspection is too narrow.
Find the episode here.
3. Safety first
In this episode of Beyond the Wrench from WrenchWay, Charlie Ayers, president, Coordinating Committee for Automotive Repair (CCAR) discusses how shops can understand and not fear OSHA, the importance of safety training, and best practices for shop safety.
Find the episode here.
4. Do you have a 40 percent close rate for prescheduled appointments?
In this episode of Remarkable Results Radio, host Carm Capriotto and shop owner Brett Beachler discuss how Beachler maintains a 40 percent close rate for prescheduled appointments to make your current customers your future customers.
Find the episode here.
5. What do technicians think is the most important aspect of a job with Jay Goninen from WrenchWay
In this episode of The Busy Bays podcast, Repair Shop Websites partnered with WrenchWay to ask technicians what aspects of a job are most important to them.
Find the episode here.
