Amidst the pandemic scare, shops have taken advantage of VOIP phone systems, cloud services and new technologies to serve their customers. Some have had their service advisor working from home for various reasons. Imagine having support for your counter in the virtual world. Is there is a future for a virtual service advisor?
In this episode of the Remarkable Results podcast with Carm Capriotto, he speaks with Robbie Bunch, who became a virtual service advisor because of the pandemic and has excelled at it. His previous experience helped make this a reality for a shop he supports. Not only is Robbie Bunch doing Virtual Service Advisor work for a shop but he also continues to work for his other business, “Platform Digital Marketing.”
Robbie and Carm brainstorm the idea of creating an entire industry of Virtual Service Advisors to support shops when your business is growing but not in need of a full-time or when you lose a Service Advisor and also while you are looking to hire a new person. Would you rely on a Virtual Service Advisor to take up the slack? This episode will get you thinking.
The key talking points reside at remarkableresults.biz/e621.
Carm Capriotto is the aftermarket podcast guy and hosts the industry's premiere podcast. Carm is connecting aftermarket professionals willing to share their wisdom so we all rise to new levels of success. The Remarkable Results Radio Podcast is where service professionals, technicians, business coaches, educators, and industry executives among others bring raw, unfiltered, honest, and sincere stories that shaped their success.
These are conversations worth hearing. Find powerful interviews and enlightening series on every major trend that is shaping the automotive aftermarket. Listen FREE on your favorite podcast listening app. Subscribe to the podcast and listen anywhere in the world. Listen on your favorite podcast listening app or on https://remarkableresults.biz/episodes. These are “Conversations Worth Hearing!”
