The Mitchell 1 SocialCRM auto shop marketing service is offering a new online appointment feature that will make it more convenient for consumers and auto repair shops to schedule appointments for auto repair and maintenance services.
The feature is integrated with the Manager SE shop management system and allows consumers to request an appointment directly on the shop’s website or from an email sent from the shop. The request is automatically delivered to the shop’s Manager SE system with an alert that a request has arrived. The shop can then review the request and accept or decline based upon availability. When accepted, the confirmed request is added to the shop’s schedule and the system automatically sends a text or email to the consumer to verify the appointment.
“We are delighted to offer this service that not only makes it very convenient for consumers to book appointments, but also helps shops manage their schedules more efficiently, while helping ensure their bays stay full,” said Marcus Mackell, marketing manager for Mitchell 1, SocialCRM. “The online appointments feature is the next step in tightening the integration between the SocialCRM and Manager SE systems to increase efficiency and opportunities to engage customers.”
The new feature is included with all SocialCRM subscriptions. Mitchell 1’s SocialCRM auto repair marketing service with LocalSearch provides a comprehensive program to help attract and retain customers. With automated marketing messages, verified customer reviews, social media content, professional websites and more, shops can engage with customers and enhance their online presence to build loyalty. SocialCRM is integrated with Manager SE, Mitchell 1’s shop management software, for access to vital customer details and insights.
Enhanced wiring diagrams
The latest release of Mitchell 1's ProDemand builds on the wiring diagram enhancements introduced earlier this year, making the diagrams even “smarter” and increasing ease of use and efficiency.
The earlier enhancements included component-level navigation, automatic highlighting of traces, and sustained highlighting and zoom across pages. The wiring diagrams now feature even more streamlined navigation including retention of the “hidden state” of circuits when moving between diagrams, new “next/previous” arrows on the sides of the diagrams, and improvements to the hide and pan functionality.
“Our product development team constantly reviews user feedback and continues to implement improvements to help technicians work more accurately and efficiently. The latest enhancements to the intelligent wiring diagrams are just one example of our efforts to keep improving the software,” said Gary Hixson, marketing manager for ProDemand at Mitchell 1.
Additional recent ProDemand enhancements include:
- Improved 1Search Plus navigation in the “related to” section of the search results to combine the search term with a related component or operation, to make it easy to find the needed information right away without a secondary search
- Improved experience on mobile devices
- Enhanced estimate guide navigation takes users directly to parts and labor content for the search term
- License plate and VIN fields have been added to the quote printouts
- Repair information lookup by part number
- Extended mileage maintenance labor times in the estimate guide
ProDemand provides OEM repair, estimating, and maintenance information, and real-world industry insights in a single lookup to help automotive technicians repair vehicles more efficiently. Key features include expert-based real fixes, scalable color wiring diagrams, the latest technical service bulletins (TSB), common replaced parts graphs, and integrated estimating with the Mitchell 1 Manager SE shop management system.
Anyone attending AAPEX in Las Vegas can see a demonstration of the new updates in the Mitchell 1 booth # 2471.
