Diesel Laptops, a distributor for commercial truck diesel diagnostic software, hardware, and services, has announced the launch of its Virtual Diesel Technician Program.
Clients that utilize this program have full, unlimited access to Diesel Laptops’ certified, in-house diesel technicians. These technicians are available via phone and live chat and can both remote access the client’s diagnostic tools and video stream through the end user’s mobile device.
This program also grants clients access to the wide array of repair information that Diesel Laptops has created. This repair information includes VIN decoders, Labor Time Guides, repair information on over 70,000 diagnostic fault codes, wiring diagrams, component locators, torque specifications, parts cross referencing and step-by-step repair information.
These applications are provided through traditional desktop applications, along with websites and mobile applications.
“We all know that it is difficult to find qualified technicians," said Tyler Robertson, CEO of Diesel Laptops. "We also know it's difficult for most shops to acquire the resources they need to properly diagnose and repair commercial trucks. The Virtual Diesel Technician Program gives repair shops access to both live, real world diesel technicians and repair information.”
Diesel Laptops is staffed with certified diesel technicians from a variety of industries, and currently handles more than 50,000 customer repair, software, and diagnostic questions every year. These are all documented and organized in the company’s database.
