Sales Tip: Never hand your customer a product before your demo

April 14, 2022
Handing your customer a product or some literature on the product right before giving your demo is a recipe for distraction.

As you begin your demonstration never ever, never ever, never ever hand your prospect a piece of literature or the product to play with. It is another unproven fact that as soon as you hand the prospect anything to read or play with their hearing shuts off and they do not hear a word you are saying. They are also able to bring up objections that you were going to cover in your demonstration.

As you proceed through your demonstration be sure to “trial close” after every second or third feature and certainly after any significant feature. Additionally, if you get the feeling your prospect is losing interest you can use trial closing to get them back involved in the conversation.

About the Author

Alan Sipe | President, Toolbox Sales and Consulting

Alan W. Sipe has spent the last 42 years in the basic hand tool industry including positions as President of KNIPEX Tools North America, Sr. VP Sales and Marketing at Klein Tools, Manager Special Markets at Stanley Tools and sales management at toolbox manufacturer Waterloo Industries. Currently Sipe is the owner of Toolbox Sales and Consulting specializing in sales strategy, structure, development and training. Sipe can be reached at [email protected] or 847-910-1063. Connect with Sipe on LinkedIn.

Sponsored Recommendations

Learn how electronic parking brake actuators have replaced manual systems and now play a key role in advanced safety features like automatic emergency braking. This WIYB Training...
Not all fuel injectors are created equal. In this WIYB Training Series, we compare Standard® Fuel Injectors against OE, low-cost imports. See why precision engineering and rigorous...
Carrying active OEM subscriptions for all manufacturers is not possible for many shops. However, access to this software is required for certain modern vehicles and repairs, and...
Learn how to properly lubricate your AIRCAT air tools to keep them running at peak performance. Discover essential daily maintenance and storage techniques, along with the right...

Voice Your Opinion!

To join the conversation, and become an exclusive member of Vehicle Service Pros, create an account today!