• Mitchell 1

    San Diego, CA 92127

    COMPANY OVERVIEW

    About Mitchell 1

    Mitchell 1, a division of Snap-on Incorporated, provides industry-leading auto repair software and services, including vehicle repair information, business management, and shop marketing services, to help automotive and commercial truck professionals improve productivity and profitability.

    Contact

    16067 Babcox St.
    San Diego, CA 92127
    https://mitchell1.com
    888-724-6742

    More Info on Mitchell 1

    Mitchell Logo 350x116 5f2b7b691c06c

    As a member of the Snap-on Total Shop Solutions brand family, Mitchell 1 has provided quality repair information solutions to the vehicle industry for over 100 years. Its key products include ProDemand automotive repair and diagnostic information;  Manager SE  shop management software; TruckSeries repair and diagnostic information for Class 4-8 trucks; and SocialCRM shop marketing and customer engagement services.

    Products & Press Releases

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    Nov. 20, 2024
    The Mitchell 1 2025 Emission Control Guide provides vehicle-specific emission system details for shops that perform smog inspections. The guide covers domestic and import cars...
    Photo courtesy of Mitchell 1
    Job View
    Nov. 11, 2024
    The Mitchell 1 Job View feature in Manager SE 9.1 allows shops to streamline workflows for estimates and invoices while providing instant visibility into profit margins for informed...
    Photo courtesy of Mitchell 1
    SocialCRM
    June 18, 2024
    The Mitchell 1 SocialCRM | LocalSearch Website Themes are available within the SocialCRM shop marketing service and allow shops to refresh and reinvigorate their online...
    Photo courtesy of Mitchell 1
    2024 Emission Control Application Guide
    Oct. 9, 2023
    The Mitchell 1 2024 Emission Control Application Guide is a resource for shops that do emissions testing and/or repair. The guide is for domestic and import cars, light trucks...
    Photo courtesy of Mitchell 1
    June 26, 2023
    Google Optimization Suite from Mitchell 1, available exclusively through Mitchell 1's SocialCRM | LocalSearch services, offers drastically simplified online and digital marketing...
    Mitchell 1 2023 Emission Control Application Guide
    Dec. 12, 2022
    The Mitchell 1 2023 Emission Control Application Guide is a resource for any shop that does emissions testing and/or repair. The guide is for domestic and import cars, light trucks...
    Mitchell 1 ProDemand Advanced Interactive Wiring Diagrams Update
    Nov. 16, 2022
    The latest Mitchell 1 ProDemand Advanced Interactive Wiring Diagrams Update now includes a wire-to-wire feature, saving technicians time as they navigate electrical issues on ...
    Manager SE Software Release
    Nov. 14, 2022
    The latest software release of the Mitchell 1 Manager SE includes new features designed to help automotive repair shops speed up the repair process and maximize their bottom line...
    Mitchell 1 - Ben Johnson Tool Tech
    May 18, 2022
    The 75th-anniversary event brought together thought leaders in the automotive repair industry to discuss current trends and how suppliers can best serve the repair community.
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    March 1, 2022
    Mitchell 1’s SocialCRM auto shop marketing service now includes AAA Approved Auto Repair consumer surveys. This feature is part of a new relationship between Mitchell 1 partner...

    Articles & News

    Photo courtesy of Mitchell 1
    Example of an electronically controlled actuator.
    April 15, 2025
    Owners of 2016-2024 Chevy Camaro vehicles equipped with an LGX, LT1 or LT4 engine may comment about a check engine light on and/or an exhaust noise.
    Photo courtesy of Ford
    This may be due to the software in the PCM. Reprogram the PCM with the latest available software.
    April 15, 2025
    Some 2018-2020 Ford EcoSport vehicles equipped with a 1.0L EcoBoost engine may exhibit a reoccurring illuminated MIL with DTC P04DB.
    Photo courtesy of General Motors
    If the temp sensor is leaking, replace the thermostat housing inlet pipe using P/N 55507975 and sensor 55488246.
    April 15, 2025
    A small number of 2021 Cadillac XT4 and XT5 vehicles may have a coolant inlet pipe that may present an obstructed threaded hole for the coolant temperature sensor, which could...
    Photo courtesy of Jeep
    If the noise is coming from the energy absorbing slip joint area of the lower shaft, replace the steering column assembly.
    April 15, 2025
    This bulletin applies to 2020-2021 Jeep Wrangler and Gladiator vehicles built on or after July 15, 2020, and on or before March 2, 2021.
    Photo courtesy of Dodge
    Again drive between one to five mph while turning the steering wheel between ¼ turn and full lock. If the noise persists, replace the front driveshaft using new driveshaft bolts.
    April 15, 2025
    This bulletin applies to 2021-2023 RAM 2500, 3500, 4500/5500 trucks built on and after Jan. 1, 2021, and on and before March 31, 2023, equipped with four-wheel drive.
    Photo courtesy of Mitchell 1
    Carefully clean the contact surface to remove dust/grease/contaminants.
    April 8, 2025
    Owners of 2021 Mercedes-Benz vehicles with front wheel drive (and 4x4 vehicles) may complain about a single throttle lift-off clunk noise when changing from forward to reverse...
    Photo courtesy of Audi
    If the air spring struts have index AE, replace with index AS.
    April 8, 2025
    This bulletin applies to 2019-2020 Audi Q8 vehicles equipped with self-leveling suspension.
    Photo courtesy of Mazda
    Replace the engine oil solenoid valve with a new one according to MGSS online. Replace the engine oil and filter. Reprogram the PCM using IDS 128.06 or later.
    April 8, 2025
    This bulletin applies to 2018-2021 Mazda CX-5, 2020-2021 CX-30, 2019-2021 Mazda3 and 2018-2021 Mazda6 vehicles, equipped with cylinder deactivation.
    Photo courtesy of Volkswagen
    Update the J623 engine/motor control module using the SVM unit code438F and new software version 0005 or higher. New software is P/N 5G0 906 259 Q.
    April 8, 2025
    This bulletin applies to 2019-2020 Volkswagen Jetta GLI and Golf GTI vehicles. Under certain conditions, the engine may stall at very low speeds or when the vehicle is already...
    Photo courtesy of Subaru
    Examples of scenarios which can start the groundwork for DTC P0606 include disconnecting the battery, OBD memory clear, a dead or deeply discharged battery.
    April 8, 2025
    This bulletin applies to all Subaru vehicles equipped with a 2.0L or 2.4L turbo engine. The engine management system is equipped with a back-up memory.

    Videos & Resources

    Introducing 'Job View', a Game-Changing Feature in Manager SE
    March 28, 2025
    In this video, Mitchell 1 demonstrates the Job View feature for Manager SE.
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    Nov. 14, 2022
    In this video, Mitchell 1 shares its latest Advanced Interactive Wiring Diagrams update.
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    May 3, 2021
    In this Ask the Expert, Marcus Mackell, product marketing manager at Mitchell 1 SocialCRM, shares guidelines and best practices for how to effectively use new technologies to ...
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    Dec. 2, 2020
    PTEN editor, Sara Scullin, sits down with Marcus Mackell, product marketing manager for Mitchell 1, to discuss Mitchell 1's Innovation Award winning product, the SocialCRM.
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    Nov. 23, 2020
    PTEN editor, Sara Scullin, sits down with Gary Hixson, marketing manager for Mitchell 1, to discuss Mitchell 1's Innovation Award winning product, the ProDemand.
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    Aug. 6, 2020
    Think of any upfront costs as an investment, leading to greater service opportunities as well as continuous ROI.
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    April 16, 2018
    In this video, Mitchell introduces the LocalSearch feature for SocialCRM.
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    April 9, 2018
    In this video, Mitchell 1 introduces the 1Search Plus feature of ProDemand.

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    All content from Mitchell 1

    Photo courtesy of Ford
    Reprogram the TCM and PCM with the latest available software.
    March 28, 2025
    Some 2020-2021 Ford F-Super Duty trucks equipped with a 6.7L engine may exhibit a low-speed downshift operation concern with automatic engine braking enabled.
    Photo courtesy of GMC
    Pressure test the cooling system to confirm that no leaks are present. Repair leaks as needed. Once the coolant leak has been repaired, refer to the latest Cooling System Draining and Filling procedure in the service manual for fill and bleeding instructions.
    March 28, 2025
    This bulletin applies to 2020 GMC Acadia vehicles equipped with a 2.0L engine and 2019-2020 Sierra 1500 (new model) vehicles equipped with a 2.7L engine.
    Photo courtesy of Mitchell 1
    The cracks generally appear in this area.
    March 28, 2025
    This bulletin applies to 2019-2022 Jeep Grand Cherokee vehicles equipped with a 5.7L V8 Hemi VVT engine.
    Photo courtesy of Chevrolet
    A correctly operating vehicle should reach a front fascia height of at least 35mm within four seconds of pump operation.
    March 28, 2025
    Some 2020-2022 Chevy Corvette vehicles equipped with the front suspension lift system may exhibit a “Service Front Lift System” message displayed.
    Photo courtesy of Mitchell 1
    Example of lube location.
    March 28, 2025
    Some 2020-2022 Lincoln Corsair vehicles equipped with a power adjustable steering column may exhibit a creaking/squeaking/grinding and/or rubbing noise while the steering column...
    Mitchell 1 partners with 360 Payments
    March 25, 2025
    This partnership aims to elevate payment processes for auto repair shops.
    Photo courtesy of Mitchell 1
    Example of the Cape Chisel tool.
    March 24, 2025
    This bulletin applies to 2019-2023 Infiniti QX50, 2022-2023 QX55 and 2022-2023 QX60 vehicles.
    Photo courtesy of Audi
    Check the vacuum hose, sensor G608, connectors, seals and valves for possible damage. Check for leaks according to ELSA. Check for small cracks in the vacuum hose or in the connection points between check valves. Replace as needed.
    March 24, 2025
    This bulletin applies to 2017-2023 Audi Q7, 2017-2021 A4, 2018-2021 A5/S6/Q5/SQ5/RS5, 2019-2023 Q8, 2019-2021 A6/A7, 2020-2023 SQ7/SQ8/RSQ8 and 2021 RS5 Sportback, RS6 Avant, ...
    Photo courtesy of Jaguar
    An ADAS warning message may appear on the instrument panel and DTC U400-81 may be set on the DADC (driver assistance domain controller).
    March 24, 2025
    JLR Engineering investigations have had reports of no power steering assistance at the start of a drive cycle on 2021 Jaguar I-Pace, XE and XF vehicles.
    Photo courtesy of Mitchell 1
    Example of liquified excess grease dripping from the steering column tilt mechanism.
    March 24, 2025
    This bulletin applies to all Kia vehicles equipped with manual tilt steering columns.
    Photo courtesy of Mitchell 1
    Location of the PCM.
    March 24, 2025
    This bulletin applies to 2018-2020 Mazda6 vehicles equipped with SKYACTIV-G 2.5T engines produced before Dec. 27, 2019.
    Photo courtesy of Chevrolet
    At low fuel levels, the engine may not receive adequate fuel and the engine may unexpectedly stall. The new fuel pump module kit is P/N 84479081. The torque tube gasket is P/N 84386387.
    March 18, 2025
    This bulletin applies to 2020 Chevy Traverse vehicles.
    Photo courtesy of Ford
    Reprogram the PCM using the latest software level in the Ford Diagnosis and Repair System scan tool.
    March 18, 2025
    Some 2020-2021 Ford Expedition vehicles may exhibit a no-restart during auto start-stop operation.
    Photo courtesy of Buick
    Replace the electronic brake control module with brake pressure modulator valve (kit P/N 85138497).
    March 18, 2025
    Certain 2021 Buick Enclave vehicles may have a damaged connector pin/terminal on the ABS module.
    Photo courtesy of Jeep
    Replace with P/N SP225755AA. Follow spark plug gaps listed in the service manual.
    March 18, 2025
    This bulletin applies to 2021 Jeep Wrangler and Gladiator vehicles equipped with a 3.6L Pentastar engine.
    Photo courtesy of Mitchell 1
    1) Door glass 2) door glass clips.
    March 18, 2025
    This bulletin applies to 2016-2017 RAM 3500, 2500, 4500/5500 trucks and Ram 1500 trucks made in Mexico, any of which were built on or after Feb. 1, 2016, and on or before Feb....
    Photo courtesy of Mitchell 1
    Old style weld nuts (left) and new style. The new style bolts (25mm long) must be used with the new style nuts.
    March 11, 2025
    This bulletin applies to 2017-2020 Subaru Impreza, 2018-2020 Crosstrek and 2019-2020 Forester vehicles. A design change has been made to the rear frame section weld nuts and the...
    Photo courtesy of Mitchell 1
    If the ready light (see A) does not illuminate green, shift back to Park and re-start. Shifting from Park to Drive or Reverse too quickly may not provide the system with enough time to perform a self-check/readiness.
    March 11, 2025
    This bulletin applies to 2011-2016 Kia Optima Hybrid (TF P/HEV), 2017 and later Optima Hybrid (JF P/HEV), 2017 and later Niro (P/HEV) and 2015-2019 Soul EV (PSEV) vehicles.
    Photo courtesy of Lexus
    The ECM logic has been revised to address this condition. Reprogram the ECM using software 16.30.011 or later.
    March 11, 2025
    All 2021-2022 Lexus LS500 vehicles may exhibit a surge/bucking condition when applying throttle of less than 20%.
    Photo courtesy of BMW
    Reprogram the vehicle using ISTA 4.30.21 to I level S18A-21-07-520 or later.
    March 11, 2025
    This bulletin applies to BMW 3 Series sedans, 4 Series Coupe, 4 Series Convertible and Z4 Roadster vehicles, all produced from Nov. 5, 2018, to July 1, 2021.
    Photo courtesy of Mitchell 1
    A too-hot message will appear when the screen temperature increases to a pre-determined level.
    March 11, 2025
    This bulletin applies to 2016-2018 Mazda2, 2016-2021 CX-3, 2016-2020 MX-5, 2014-2018 Mazda3, 2016-2020 CX-5, 2014-2021 Mazda6 and 2016-2020 CX-9 vehicles.
    Photo courtesy of Mitchell 1
    Example of ground strap.
    March 4, 2025
    This bulletin applies to 2019-2022 Chevy Silverado vehicles. Customers may experience a MIL on, loss of power steering assist and loss of power brake assist.
    Photo courtesy of Mitchell 1
    Example of moisture damage in the BJB.
    March 4, 2025
    Some 2020-2022 Ford F-Super Duty trucks may exhibit a condition where the engine will not turn off and/or have various electrical symptoms including a dead battery, horn stays...
    Photo courtesy of Mitchell 1
    Example of shaft thread damage due to use of power tool.
    March 4, 2025
    GM says that damage to the wheel drive shaft threads on 2021-2024 Cadillac XT5 and XT6 AWD vehicles has been seen in warranty claims due to the use of power tools to remove the...
    Photo courtesy of Lincoln
    This condition may be caused by an incorrect underhood section of the transmission park manual release cable or the underhood section of the transmission park manual release cable not in the proper stowed position.
    March 4, 2025
    Some 2020 Lincoln Corsair vehicles equipped with an 8F24, 8F35 or 8F40 transmission may exhibit an unable to engage park condition with a MIL on and DTC P07E4 stored in ECM memory...
    Photo courtesy of Mitchell 1
    Example of deformed air spring boot.
    March 4, 2025
    This bulletin applies to 2021 Jeep Grand Cherokee vehicles built on or after March 26, 2021, and on or before July 22, 2021, equipped with Quadra-Lift air suspension.
    Photo courtesy of Mitchell 1
    An aftermarket GPS tracker that is wired to the vehicle can cause issues.
    Feb. 25, 2025
    This bulletin applies to 2014-2020 Mazda3/Mazda6, 2016-2020 CX-3, 2013-2020 CX-5, 2016-2020 CX-9, 2016-2020 MX-5, and 2020 CX-30 vehicles.
    Photo courtesy of Mitchell 1
    The leak usually occurs in the area noted by the black arrow as seen here.
    Feb. 25, 2025
    This bulletin applies to 2019-2021 Volkswagen Arteon, 2020-2021 Atlas Cross Sport and 2018-2021 Volkswagen Atlas and Tiguan vehicles.
    Photo courtesy of Mitchell 1
    Before reprogramming, check the engine oil level and change if needed.
    Feb. 25, 2025
    This bulletin applies to 2021-2022 Honda HR-V vehicles. The MIL may be on accompanied by DTC P2DE1 (cold start air-fuel ration control system rich).
    Photo courtesy of Mitchell 1
    Example of a maximum engine speed warning.
    Feb. 25, 2025
    This bulletin applies to 2019 Audi S4 and S5 vehicles equipped with a 3.0 TFSI engine. The MIL may be on.
    Photo courtesy of Jaguar
    Do not follow the Boesch instructions. Instead, follow TOPix workshop manual 303-04C (fuel charging and controls, removal and installation/fuel injectors.
    Feb. 25, 2025
    This bulletin applies to 2016-2018 Jaguar F-Type vehicles equipped with an Ingenium 14 2.0L gasoline engine.
    Photo courtesy of Chevrolet
    While performing a visual inspection, refer to engine control schematics to compare the fuel injection control circuit wire colors at the fuel injectors and at the ECM connections.
    Feb. 18, 2025
    This bulletin applies to 2012-2020 Chevy Sonic vehicles equipped with a 1.4L engine and MH8 6T40 or MZ4 MR5 6-speed manual transmission.
    Photo courtesy of Ford
    Perform the transmission strategy download procedure entering only the 13-digit solenoid body strategy when prompted to enter transmission characterization information. Entering the 12-digit solenoid body identification will produce a DTC P163E.
    Feb. 18, 2025
    Some 2019-2021 Ford Ranger vehicles equipped with a 10R80 automatic transmission may exhibit a MIL on with DTC P163E stored in the PCM or transmission control module, after replacing...
    Photo courtesy of Mitchell 1
    1) 5mm hex wrench; 2) coil spring; 3) jounce cup.
    Feb. 18, 2025
    This bulletin applies to 2020 Jeep Gladiator vehicles built on or after Sept. 27, 2019, and on or before Oct. 12, 2019.
    Photo courtesy of Lincoln
    Check for the availability of software updates on the SOBDMC, BECM, BCCM and ABS modules. Note: update modules one at a time.
    Feb. 18, 2025
    Some 2020-2023 Lincoln Aviator 3.0l PHEV vehicles may exhibit an illuminated MIL and/or powertrain malfunction (wrench icon) indicator with DTC P084B stored in the PCM.
    Photo courtesy of Mitchell 1
    Inspect the wiring harness for rubbing at the vacuum pump pulley.
    Feb. 18, 2025
    This bulletin applies to 2015-2019 Cadillac Escalade vehicles equipped with a 5.3L or 6.2L engine.
    Photo courtesy of Mitchell 1
    An updated isolator kit must be installed with the replacement shocks.
    Feb. 11, 2025
    This bulletin applies to 2020-2021 Kia Telluride vehicles built from Jan. 1, 2019, through Dec. 1, 2020.
    Photo courtesy of Land Rover
    The concern has been resolved with the release of PATHFINDER version 319. The manual patch is no longer available to download.
    Feb. 11, 2025
    This bulletin applies to 2019 Land Rover Discovery, Range Rover, and Range Rover Sport vehicles.
    Photo courtesy of Mitchell 1
    See lower left on the label. Until March 2022, there were three digits ending with a “T”. As of April 2022, this returned to two digits with no “T”. Lot number identification: There are six digits of the lot number engraved on top of the coil. The four digits from the left indicate the production date. The fifth and sixth digits indicate the inspection machine number. Countermeasure parts are produced after the following dates: · Part 1832A083: 1T10** (2021/Nov/10) or later · Part 1832A080/1832A090: 1Y09** (2021/Nov/9) or later
    Feb. 11, 2025
    This bulletin applies to 2019-2022 Mitsubishi Outlander Sport/RVR with AB11/4B12 engine; 2019-2020 Outlander with 4J12 engine; 2021-2022 Outlander Plug-in hybrid with 4B12 engine...
    Photo courtesy of Jaguar
    This means that if the driver is making a series of short “neutral IGN off stops” without the vehicle going to sleep in between when the stop time adds up to 15 minutes, the fault will occur.
    Feb. 11, 2025
    This bulletin applies to 2020 Jaguar F-Pace, I-Pace, XE and XF vehicles. When the EPB (emergency park brake) is applied, the DSC (dynamic stability control) and brake warning ...
    Photo courtesy of Nissan
    If a fuel level sensor has been diagnosed as sending an incorrect level signal, and one or more of the following DTCs are stored in the RECM, do not replace the entire fuel level sensor unit, fuel filter, and fuel pump assembly.
    Feb. 11, 2025
    This bulletin applies to all 2016-2022 Nissan vehicles.
    Photo courtesy of Mitchell 1
    A leaking hydraulic rear bushing on a front control arm can result in a continued steering shake.
    Feb. 3, 2025
    This bulletin applies to 2019-2020 Buick Envision vehicles. Customers may comment about a continued shake from the steering after hitting a bump or series of bumps.
    Photo courtesy of Ford
    This may be due to the PCM software. Reprogram the PCM using the latest software level.
    Feb. 3, 2025
    Some 2020 Ford Explorer vehicles equipped with a 2.3L EcoBoost or 3.3L Duratec engine and a rotary gear shift knob, built on or before July 14, 2020, may exhibit slow fuel fill...
    Photo courtesy of Mitchell 1
    Turbo oil feed pipe.
    Feb. 3, 2025
    This bulletin applies to 2019-2022 Chevy Trax vehicles equipped with a 1.4L engine.
    Photo courtesy of Mitchell 1
    At left are examples of steering shaft to steering column correct alignment. Note the dot on the shaft aligns with the triangle on the column. At right are examples of misalignment.
    Feb. 3, 2025
    Some 2020-2021 Lincoln Corsair vehicles may exhibit an illuminated stability-traction control indicator lamp. DTC C1B00:62 may be stored in the power steering control module (...
    Photo courtesy of Jeep
    Customers may experience a MIL on and the vehicle may go into limp mode due to an inaccurate barometric pressure sensor. DTC P2226 may be stored. The fix involves replacing thew PCM.
    Feb. 3, 2025
    This bulletin applies to 2018 Jeep Renegade vehicles that show a DTC P2226 (barometric pressure sensor).
    Photo courtesy of Porsche
    If ice/snow blocks the distance sensor, the ACC recognizes that it is “blind” and will disengage and display a warning message unless the blockage is cleared.
    Jan. 28, 2025
    Owners of Porsche vehicles equipped with adaptive cruise control (ACC) may complain that during long trips, the ACC disengages and displays a warning message.
    Photo courtesy of Lexus
    Before beginning the procedure, confirm that suspension components have not been modified and the vehicle is in OE configuration.
    Jan. 28, 2025
    Some 2010-2023 Lexus GX460 (KDSS equipped) vehicles may exhibit a condition where the vehicle leans more than 20mm (0.79 inch) from left to right when viewed from the rear of ...
    Photo courtesy of Mitchell 1
    Checking vacuum at the output port of N649.
    Jan. 28, 2025
    This bulletin applies to 2018 Audi S4, S5 and SQ5 and 2019 RS5 vehicles. A “switch off the engine and check coolant” message may be displayed in the instrument cluster.
    Photo courtesy of Mazda
    If the EGR valve is to be cleaned, replace the gasket P/N PY8V-20-305. If the EGR is to be replaced, use P/N PY8V-20-300.
    Jan. 28, 2025
    This bulletin applies to 2016-2021 CX-9 and 2018-2019 Mazda6 vehicles, equipped with SKYACTIV-G 2.5L engines.